Refund policy

30-day returns

You have 30 days from the day you receive your order to return it for a refund or exchange, for any reason. Sale items are included.

Items must be unworn, unwashed and unused, with the original tags attached and, where possible, in their original packaging. If an item comes back worn, washed or damaged beyond what's needed to try it on, we may reduce your refund to reflect that, as UK law allows.

How to start a return or exchange

Email info@nooltrends.com with your order number, the item(s) you're returning, and whether you'd like a refund or a different size. We'll reply within 2 working days with the return address and instructions. Please get in touch with your order number via email before sending anything back so we can match your parcel to your order.

Free size exchanges

Got the wrong size? You get one free size exchange per order. For UK orders we'll email you a prepaid return label and send your new size at no extra cost. Exchanges depend on stock; if your size isn't available, we'll refund you instead.

Return postage for refunds

If you're returning an item for a refund, return postage is paid by you. We recommend a tracked service and keeping your proof of postage until your refund arrives.

Refunds

We refund to your original payment method within 14 days of receiving your return, or of you sending us proof of postage if that's sooner. In practice we aim to process refunds within 5 working days of your parcel arriving. If you return your whole order, we'll also refund the standard delivery charge you paid. If you'd prefer store credit instead, just let us know.

Orders outside the UK

The same 30-day window applies. Return postage is paid by you, including for size exchanges, we'll cover the cost of sending your new size. Refunds cover the price you paid for the item.

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email info@nooltrends.com with your order number and a photo, and we'll put it right with a refund, replacement or repair. We cover the return postage for faulty or incorrect items. This does not affect your statutory rights under the Consumer Rights Act 2015.

Questions

For anything about returns, contact us at info@nooltrends.com.