Shipping Policy

UK

  • Shipping cost: Free tracked delivery via Royal Mail
  • Dispatch: Next working day
  • Delivery: 2–3 working days from your order

USA

  • Shipping cost: $19.99, or free on orders of $150 and over
  • Estimated delivery: 5–10 working days from dispatch

All US orders are shipped with tracking. You will receive your tracking number by email once your order has been dispatched.

Customs & Duties

Import duties are included in our US prices. The price you see is the price you pay — there are no duties or import fees to pay when your parcel arrives.

Delays

Most orders arrive within the estimated timeframe, but delays can occasionally happen due to customs processing, high shipping volumes or carrier delays. We recommend allowing a few extra days during busy periods.

CANADA

  • Shipping cost: CA$19.99, or free on orders of CA$150 and over
  • Estimated delivery: 6–12 working days from dispatch

All orders are shipped from the United Kingdom using tracked delivery services.

Duties & Taxes

Orders shipped to Canada may be subject to import duties, taxes and customs fees. Where these can be calculated, they are shown and charged at checkout. Any charges not collected at checkout are set by Canadian customs and are the responsibility of the customer.

EUROPE

We ship to Austria, Belgium, Denmark, France, Germany, Italy, the Netherlands, Poland, Spain and Sweden.

  • Shipping cost: €15, or free on orders of €150 and over
  • Estimated delivery: 5–10 working days from dispatch

All orders are dispatched from the United Kingdom with tracking. Please allow 24–48 hours for tracking updates to appear.

Duties & Taxes

Orders shipped to Europe may be subject to import duties, VAT or customs fees depending on your country. Where these can be calculated, they are shown and charged at checkout.

Refused parcels

If an international parcel is refused because of unpaid customs fees, the return shipping cost and any additional fees will be deducted from your refund.

Incorrect addresses

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or delayed orders

If your order hasn’t arrived within 14 working days, please contact us and we’ll help resolve it as quickly as possible.

Need Help?

If you have any questions about your order or shipping, contact us at info@nooltrends.com — we’re always happy to help.